Privacy Policy

At Alban House, a trusted elderly care home Devon, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, contact us, or use our care services. We adhere to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

• Personal details such as your name, address, telephone number, and email address
• Information about your enquiry or care requirements
• Health-related information provided voluntarily for the purpose of care services
• Any correspondence you send to us via email, phone, or through our contact form

How We Use Your Information

• Responding to your enquiries and providing requested information
• Managing admissions and care planning
• Communicating updates or important information about our services
• Maintaining internal records and ensuring quality assurance
• Complying with legal or regulatory obligations

Lawful Basis for Processing

• Your consent
• Performance of a contract
• Compliance with a legal obligation
• Legitimate interests pursued by Alban House in managing and improving our services

Data Security

At Alban House, a trusted residential care home Devon, we take data protection seriously and have implemented appropriate physical, electronic, and managerial procedures to prevent unauthorised access, misuse, or disclosure of your information.

Sharing Your Information

• Healthcare professionals involved in your care (with your consent)
• Regulatory or safeguarding bodies, where legally required
• Service providers who assist us in operating our business (under confidentiality agreements)

We never sell your personal data to third parties.

Your Rights

Under the UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request erasure of your data, where applicable
• Restrict or object to certain processing activities
• Request data portability
• Withdraw consent at any time

To exercise your rights, please contact us at albanqualitycare@gmail.com.

Cookies

Our website may use cookies to improve functionality and analyse site traffic. You can disable cookies in your browser settings if you prefer not to allow them.

Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Alban Quality Care Ltd
8–10 Apsley Terrace, Illfracombe, Devon EX34 9JU
Email: albanqualitycare@gmail.com
Phone: 01271 863217